Frequently Asked Questions

Shop 24/7 online opens
Customer Service : Monday – Friday : 21:00pm -7:00am (UTC-5)
Ship the order : Monday – Friday : 23:00pm -3:00am (UTC-5)

1. Is this 100% human hair?
yes , WIGNICE sells a wide variety of wigs , we promise all human hair is 100% human hair , without any chemical fiber and animal hair .

(Test Method)
a.human hair are burned ,it will become a powder after burning, and it will be lost when it is pinched in the hand. The smell is the taste after the hair is burnt.
b.chemical fiber hair are burned, it will shrink into a black scorpion after burning, which is very hard, and the taste is also the smell of the hard-burned plastic after burning.

2. How long does it take to ship an order?
Usually we ship out your order within 48 hours . In some cases, it may take 3-4 days to process your order.

(Delay Reason)
Inaccurate or incomplete shipping or billing information, P.O. Box address, additional documentation is required to verify your order, or sold out, holidays .

3.When can I receive my items?
Within a week, normally, Fedex/Dhl/Ups estimated deliver time 3-4 days. Delivery times are calculated in business days.

4.Can this hair be dyed and bleached ?
Yes, the human hair can be dyed and bleached , but it will hurt the hair, please do not dye it frequently. Any different appearance of the hair can be customized by WIGNICE .

5. How Long does the hair can last .
WIGNICE choose best hair material virgin hair , it can 6-12 months ,can be used many times, please deep condition the hair in regular time.

6. Is my credit card and personal information secure using your site?
We take your privacy and personal information seriously and use every precaution necessary to ensure your shopping experience is safe! uses the latest Secure Socket Layer (SSL) encryption to keep your private information and credit card information as secure as possible. Payment processing is done through PayPal Payment Processing, who is one of the largest and safest payment gateways available on the internet. From the beginning to the end of your transaction your credit card account number is never stored in our systems.

7. What holidays are observed and will this affect shipping of my package?
The shipping are closed for business are Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day & New Year's Day. Orders placed on these days will be processed on the next working business day. In Addition, order deliveries may be delayed on Christmas Eve and New Year's Eve.

8. How can I know my order have been shipped?
Once we ship your order you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number. The tracking number will link to the carrier’s website where you can track your shipment . In addition, you can always log into your Wignice account, find your order and track it from there.

9. Can I cancel or change my order?
If you would like to cancel or change an order, pls contact us within 12 hours . We will do everything to accommodate your request. However, shipped items cannot be canceled or changed. Refused packages will be refunded for the merchandise ordered minus shippin and handling cost.

10. I am not receiving my emails, what should I do?
They may be in your SPAM folder. To ensure you receive our emails properly, so they are not SPAM filtered, please add our email address: support@wignice.com to your address book.

11. How accurate are the hair color swatches?
Our color swatches are industry standard colors, with most swatches provided by the photographed by WIGNICE or manufacturers . Colors may vary, so swatches are not always 100% accurate.

12. Do you offer discounts?
Yes, we will often offer promotional discounts, usually in the form of coupon codes. Promotional discounts will either be displayed on our website, or emailed to WigNice account to get newest promotion.



IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS:

You, as the importer of the items, are responsible for all brokerage fees, duties and taxes associated with your international order. These fees are not charged at the time of purchase and will be collected once your package arrives to you. We have no control over these charges. Customs policies vary widely from country to country, so it's best to contact your local customs office for further information.

YOU ARE RESPONSIBLE FOR ANY FEES, TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS.

If for some reason, your package is released to you without paying the customs charges and Wignice is billed by your government or the shipment carrier for these charges, we will charge your credit card for the amount due.